Delivery
Our delivery partner Royal Mail will send an email and SMS message confirming your estimated two-to-four-hour timeslot on the day they receive and scan your parcel within their network. You will then have the opportunity to change your delivery day and location in the event that you will not be home. You can manage your delivery using the links in this email, with options to leave in a safe place, deliver to a neighbour or deliver to your local post office for collection. Royal Mail will hold your parcel awaiting your re-delivery instructions for 18 days.
An alternative way of managing your delivery safely is through the Royal Mail app. The app allows you to select alternative options up to the day of delivery by entering your tracking number and selecting your preferred delivery option. Royal Mail will try to deliver to your address in the first instance and adhere to your re-delivery instructions. You can download the Royal Mail are from either the App Store or Google Play Store.
Customers ordering hazardous or age restricted items will need to sign for their delivery.
Product Delivery Speed Main exclusions
Royal Mail Tracked 48
Aim to deliver within 2 working days.
Main exclusions: BT, GY, HS, IM, JE, KW, PA49, PA60-75, PA78, PH30, PH41-44, TR21-TR25, ZE2 & ZE3 postcodes
Please note: If you have a Large item in your basket, free next day delivery is not available.
UK Next Day Delivery £ 14.45 FREE on orders over £200
Our delivery partner Royal Mail will send an email and SMS message confirming your estimated two-to-four-hour timeslot on the day they receive and scan your parcel within their network. You will then have the opportunity to change your delivery day and location in the event that you will not be home. You can manage your delivery using the links in this email, with options to leave in a safe place, deliver to a neighbour or deliver to your local post office for collection. Royal Mail will hold your parcel awaiting your re-delivery instructions for 18 days.
An alternative way of managing your delivery safely is through the Royal Mail app. The app allows you to select alternative options up to the day of delivery by entering your tracking number and selecting your preferred delivery option. Royal Mail will try to deliver to your address in the first instance and adhere to your re-delivery instructions. You can download the Royal Mail are from either the App Store or Google Play Store.
Customers ordering hazardous or age restricted items will need to sign for their delivery.
Product Delivery Speed Main exclusions
Royal Mail Tracked 24
Aim to deliver the next working day.
Main exclusions: GY, HS, IM, JE, KW15-17, PA49, PA60-PA75, PA78, PH30, PH41-PH44, TR21-TR25, ZE2-ZE3 postcodes
Exclusions
FREE Standard delivery may be unavailable if your order contains a large item. If so, you’ll need our Large Item Delivery service. You’ll be notified of any large items in your order on the basket page.
Large items UK Delivery
Please make below as drop-down menu
For orders that include large or complex products.
You will be notified on the basket page if you have included a large product in your order, with information regarding which item in your basket is resulting in increased cost of delivery.
Order before 10:00 pm for delivery within 3 working days.
Delivery will be between 8am – 8pm.
Our delivery partner Royal Mail will send an email and SMS message confirming your estimated two-to-four-hour timeslot on the day they receive and scan your parcel within their network. You will then have the opportunity to change your delivery day and location in the event that you will not be home. You can manage your delivery using the links in this email, with options to leave in a safe place, deliver to a neighbour or deliver to your local post office for collection. Royal Mail will hold your parcel awaiting your re-delivery instructions for 18 days.
An alternative way of managing your delivery safely is through the Royal Mail app. The app allows you to select alternative options up to the day of delivery by entering your tracking number and selecting your preferred delivery option. Royal Mail will try to deliver to your address in the first instance and adhere to your re-delivery instructions. You can download the Royal Mail are from either the App Store or Google Play Store.
Customers ordering hazardous or age restricted items will need to sign for their delivery.
Product Delivery Speed Main exclusions
Royal Mail Tracked 48
Aim to deliver within 2 working days.
Main exclusions: BT, GY, HS, IM, JE, KW, PA49, PA60-75, PA78, PH30, PH41-44, TR21-TR25, ZE2 & ZE3 postcodes
Large items will be delivered by the Parcelforce 48 hrs service.
Parcelforce Worldwide is a courier and logistics service in the United Kingdom. Parcelforce Worldwide is a trading name of the Royal Mail and is organised within the UK Parcels, International and Letters division of the group.
Each large parcel is fully tracked, so that you can check the progress of your items through to delivery.
For any questions or queries regarding our delivery service or an order you have recently placed please contact our Customer Service team. (contact form needed with question button please)