Refund and Returns Policy

Amend or Cancel an Order

We are unable to amend orders. To add a product to your order, you will need to place a new order.

To change the details of your delivery address, remove items from your order or to cancel the order completely, please contact our Customer Service team as soon as possible, quoting your order number.

Once your order has been processed, we are unable to make any further changes.

Online Order Returns by Post

Returns are not accepted unless the item are damaged. FREE returns on damaged items.

  • Online order returns should be made within 14 days of the purchase date
  • Returned products must be in a resaleable condition in the original packaging
  • Your refund will be processed, and credit will be applied to the original payment method within 14 working days of receipt
  • Please try to use the original packaging when sending your items back and ensure they are securely packaged.
  • Please hold onto your proof of postage until we’ve confirmed via email that your refund has been processed


  • Refunds will be processed within 14 working days of us receiving your return
  • Your refund will be credited to your original payment method